| Archive for Swapitshop Lounge |
| iPodtouch |
Re: Action With SwapitsHi,I sent a email outlineing my points and concerns with swapits and some of yours 
I will reply to each of your points in turn. Won PERSONAL INFO Sold PERSONAL INFO Website We currently have over 600,000 members, and we receive an extremely small amount of emails a week to our customer services team. Not all of which are regarding problems. I believe this shows that the vast majority of our users do not experience problems. We also process approximately 60,000 transactions a month, of which there are very few that have problems. Any items that we don't receive from users, or users do not receive from us are reported to Royal Mail. Unfortunately, due to the extreme number of items that we receive and post, there will always be a percentage that get 'lost' by Royal Mail. Our IT department are currently investigating the issue of bids being placed after the end time. Unfortunately it is something that we cannot replicate ourselves, and as such is extremely difficult to determine where the problem lies. Please rest assured however that it is being looked at. Customer Service Our customer service team always strive to reply to emails within 24 hours of them being sent during the week, or 48 hours on the weekend. The only automated emails that we send are notifications regarding swaps. For example if a swap has been won, if we have received a swap etc. There are no automated email replies to customer queries. I can assure you that we do not ignore emails. I'm sure you can appreciate that we want our members to be as happy with their SwapitShop experience as possible. I'm sorry for the disappointment you have experienced, and if you do have any further queries or concerns please feel free to contact me directly at dean@swapitshop.com Happy Swapping Dean SwapitShop Customer Services Manager |
| Chrissie |
What a load of rubbish.
'Very few problems'....PAH! Us lot on here send a hell of a lot of emails to them in a week and just check out how many swaps get 'lost' by looking in this section lol. Email full of liiiieees!! 
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| iPodtouch |
I Know 
Sent a angry reply |
| deals_on_wheels |
good
half of the people that work there dont even do there job a dildo got through b4 |
| iPodtouch |
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| Olivah |
SwapitShop' e-mail service is a COMPLETE waste of time, whenever I've rang them up they've sorted it straight away but when I first joined SwapitShop, I e-mailed them several times and never got a reply and that was MONTHS ago! 
SwapitShop need to sort themselves out! -Olivah 
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| iPodtouch |
Got A Fantastic Reply At 11:59PM :S
Refunded Over 4000 Swapits From Wrong Swaps. Still waiting on lost money for lost swaps |