Cant login

 
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zerbirus

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PostPosted: Thu Oct 25, 2007 3:47 pm    Post subject: Cant login
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Hi, I cant login, and used the form to send details to my email address, but it says its not registered?

I made a new account and that works fine, any help?






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shockin_swaps

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PostPosted: Thu Oct 25, 2007 3:52 pm    Post subject:
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This Is Meant To Be In The Swapitshop Help Section. But If You Can't Login You Might Of Typed Your Username/Email Address/Password Wrong? Hope This Helped.

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Paddy

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PostPosted: Thu Oct 25, 2007 4:01 pm    Post subject:
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Basically Ring/Email them
They ask questions and hopefully it will be sorted.

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zerbirus

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PostPosted: Thu Oct 25, 2007 4:07 pm    Post subject:
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shockin_swaps wrote:
This Is Meant To Be In The Swapitshop Help Section.


I AM complaining, thats why its in the complaints section

shockin_swaps wrote:
But If You Can't Login You Might Of Typed Your Username/Email Address/Password Wrong? Hope This Helped.


Ive got user/pass saved in password manager in firefox, and ive tried typing it out a few times

Patrick wrote:
Basically Ring/Email them
They ask questions and hopefully it will be sorted.


Emailed them friday about not receiving items and no email back, and emailed them last night about it again, so i'll send another email about not being able to login in a day or 2

The accounts still there, because when I try to sign up using that username, it says its already in use, but when I try gettng my details through email, it says my address isnt registered with them

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Hayley

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PostPosted: Thu Oct 25, 2007 4:17 pm    Post subject:
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Might sound daft, but have you tried logging in on a different computer?

xx

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PostPosted: Thu Oct 25, 2007 4:20 pm    Post subject:
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Have You Disabled Cookies? Try Resetting Your Cookies. Or As Hayley Said, Have You Tried Logging On On A Different Computer?

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zerbirus

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PostPosted: Thu Oct 25, 2007 4:20 pm    Post subject:
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Hayley wrote:
Might sound daft, but have you tried logging in on a different computer?

xx


4 miles to the local library in this weather? nope, but ive tried firefox and opera, only realised half an hour ago when I wanted to bid on something and couldnt log in

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Hayley

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PostPosted: Thu Oct 25, 2007 4:23 pm    Post subject:
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Well if you can't get it to work soon..

Perhaps use a friends computer if you don't have another computer in the house.

Thats all i can think of as it might be something to do with the IP address.

If not i'd ring them.

xx

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PostPosted: Thu Oct 25, 2007 4:24 pm    Post subject:
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Have You Disabled Cookies?

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Hayley

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PostPosted: Thu Oct 25, 2007 4:26 pm    Post subject:
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I've just remembered...

Joey made a sticky on this.

Heres the link:

http://swapitshoplounge.co.uk/about2055.html

Hope i helped.

xx

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PostPosted: Thu Oct 25, 2007 4:26 pm    Post subject:
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Shocking_Swaps wrote:
Have you disabled cookies?


Ive tried firefox and opera, and settings havent been changed

Hayley wrote:
Perhaps use a friends computer if you don't have another computer in the house.


Friends all live far away now since I left school

Hayley wrote:
Thats all i can think of as it might be something to do with the IP address.


Tried disconnecting/reconnecting and still wont work

Hayley wrote:
If not i'd ring them.


Maybe in a while, but I rather email them first so I have something more to complain about if they dont respond

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Hayley

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PostPosted: Thu Oct 25, 2007 4:29 pm    Post subject:
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We posted a post at the same time,

look at my post above yours, it has a link.

xx

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PostPosted: Thu Oct 25, 2007 4:31 pm    Post subject:
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You may not want to but you could get one of us trustworthy ones to try for you?






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PostPosted: Thu Oct 25, 2007 4:36 pm    Post subject:
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Hayley wrote:
We posted a post at the same time,

look at my post above yours, it has a link.

xx


Seen it before, I cant sign in as myself, my brother and sisters accounts, but I can the one I made for my grandma so she can send stuff to my cousin

Patrick wrote:
You may not want to but you could get one of us trustworthy ones to try for you?


My girlfriend lives in america, i'll get her to check it out in a few hours when I talk to her

Meanwhile im going to have to make a couple of accounts to be able to try and bid on stuff I was going to bid on in the first place, so annoying






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